ZOOM HELP
On this page you can find more information about:
• How to update your ZOOM application
• Step by Step: Connecting to a ZOOM Session on your PC or MAC
• Frequently asked questions about ZOOM conference
Keep your ZOOM application up to date
MAC
Update your ZOOM before the start of course or mentoring sessions.
To do so, follow these steps:
- Open your ZOOM conference application
- Click on ZOOM in the upper left of your computer’s menu bar
- Select “Check for Updates…”
If an update is required, follow the prompts. The update should take a matter of seconds, and you can then join the course or mentor session as usual.
PC, LINUX or MAC
To update your ZOOM conference application, use the following link:
https://zoom.us/support/download
If an update is required, follow the prompts (if you already have the latest version, the installer will simply open ZOOM). The update should take a matter of seconds, and you can then join the course or session meeting as usual.
iOS & ANDROID
ZOOM uses the mobile notification whenever there is a new update. You can click on the Appstore to update. On Android, you can download the latest version from Google Play. To ensure you have the latest version of ZOOM conference on your mobile devices, you can go to the ZOOM DOWNLOAD PAGE and download for either your iOS (Apple) or ANDROID (Windows) device.
An access button like this one will be available for you to launch the conference.
For first time users of ZOOM, once you click on the link, your default browser will open and launch a download for the ZOOM app.
Then continue the installation.
Windows users may need to extract/convert the .PKG download file to an .ISO file. Here’s a handy link to do so: http://www.crystalidea.com/download
Once the installation is complete a window like this one will available. Click OK to launch the ZOOM app and access the conference.
A registration window like this one will appear if you have not signed up for a ZOOM account. It is not necessary to sign up for a ZOOM account and you may continue to access the conferences with a guest access like so.
if you have already downloaded Zoom onto your computer or mobile device, you can Join a Meeting and use the Meeting ID provided in the online classroom. Open Zoom and click on Join Meeting:
Then enter the Meeting ID provided for the course session.
During a course session with Thomas, we will be using the ZOOM webinar feature. In these cases, you will reach a welcome window like this one while we set up and up to the moment of the course start.
If you have an older version of Zoom, your window might look like this (we recommend that you update Zoom on an ongoing basis):
While waiting for the session to start, go ahead and click on the “Test my speaker” or the “Check” button to access ZOOM’s control panel. There you can check out and test your computer system’s audio and video input and output.
Once the course session has begun, ZOOM will open a window that will fill your screen and display the course session title card. In a moment Thomas will appear and deliver his teaching. At the top of your ZOOM conference window, you’ll have the following options at your disposal: Audio Settings, Q&A and Raise Hand. Audio Settings will help you adjust your settings to best suit your system’s audio. Q&A will allow you submit a written question for Thomas. Raise hand will signal Thomas that you’d like to ask a question live during the Q&A portion. If at any time you’d like to exit the full-screen mode, click the Options drop-down menu and then choose to exit full-screen.
Once you’re chosen to come on and ask a question live, your ZOOM conference window will temporarily shift while you are promoted to a “Zoom Panelist.”
When you come back as a Panelist, you’ll have new buttons and options at the footer of the window. (Hover your mouse over the conference window to expose them)
Frequently Asked Questions
What if I click on the ZOOM meeting link and it doesn't work?
If you’re having trouble launching ZOOM from your browser, you can go ahead and use this link for direct download (works for PC or MAC):
https://zoom.us/client/latest/zoomusInstaller.pkg
Once you’ve downloaded zoom, you can use the link found on the Course Session page.
Here’s an example of what that link might look like: https://zoom.us/j/123456789*
*The bold portion in the above link shows the Meeting ID.
Can I use my iphone, iPad or other mobile device to participate in the session?
Yes, however you must download the Zoom app. To download for mobile and tablet:
From iTunes: https://itunes.apple.com/us/app/id546505307
From Google Play: https://play.google.com/store/apps/details?id=us.zoom.videomeetings
After downloading the app once, you won’t have to repeat this process.
You will need to click on the ZOOM link or enter the Meeting ID given on the Course Session page.
Can I use my phone to call into the session instead of using my computer?
Yes, you can call into the session. Phone access information is provided above.
What kind of special equipment do I need to participate?
All you need is a good computer with the last version of one of the popular browsers (Chrome, Firefox, Safari, Internet Explorer), and a connection with at least 3mbps download and 1 mbps upload speeds.
If using your computer to connect, you’ll want to use a good connection. We also recommend downloading the Zoom app: for https://zoom.us/support/download
It’s recommended that you connect to the internet using an ethernet cable as opposed to wifi. If you want to ask a question, you’ll need to use headphones or earbuds.
For more information on system requirements go here: https://support.zoom.us/hc/en-us/articles/201362023-System-Requirements-for-PC-and-Mac
Will I need to refresh my browser or clear my cache?
We do recommend refreshing your browser and/or clearing your cache. Instructions to clear your cache can be found here: http://www.refreshyourcache.com/en/home/
How do I adjust the sound setting on my computer?
If you need help on how to adjust the settings on your MAC or PC sound settings, you can use the following links for more information:
What if I can't hear or see anything?
If you can’t hear anything, check to see that the volume is turned up on your computer, phone or mobile device. If this doesn’t work, try refreshing your browser and clearing your cache (see above). Sometimes closing your browser and re-opening it will solve the problem. Or, if you’re using earbuds or headphones, unplug them and then plug them in again.
If I have a technical problem what can you do to help me?
Contact us for further assistance.
How do I update Zoom?
MAC
Update your ZOOM before the start of the session.
To do so, follow these steps:
- Open your ZOOM conference application
- Click on ZOOM in the upper left of your computer’s menu bar
- Select “Check for Updates…”
If an update is required, follow the prompts. The update should take a matter of seconds, and you can then join as usual.
PC, LINUX or MAC To update your ZOOM conference application, use the following link:
https://zoom.us/support/download
If an update is required, follow the prompts (if you already have the latest version, the installer will simply open ZOOM). The update should take a matter of seconds, and you can then join as usual.
iOS & ANDROID ZOOM uses the mobile notification whenever there is a new update. You can click on the Appstore to update. On Android, you can download the latest version from Google Play. To ensure you have the latest version of ZOOM conference on your mobile devices, you can go to the ZOOM DOWNLOAD PAGE and download for either your iOS (Apple) or ANDROID (Windows) device.